# Cívica Digital - llms.txt

> Digital Government Solutions for Latin America
> Website: https://civica.digital
> Since: 2015

## About Cívica Digital

Cívica Digital is a GovTech company that helps governments and organizations in Mexico and Latin America design, develop, and launch digital services and products. We specialize in digital transformation for the public sector, with 9 years of experience building solutions that connect governments with citizens.

**Mission**: Transform governments into allies of citizens through digital technology.

## Core Products

### 1. urbem - Digital Procedures and Services Platform
**URL**: https://civica.digital/urbem

Cloud-based SaaS platform for digitalizing government procedures and services. Enables governments to launch virtual service windows in days instead of months.

**Key Features**:
- Public portal for citizen-facing procedures
- Administrative dashboard for case management
- Advanced electronic signature (e.firma) with SAT integration (NOM-151 compliant)
- Online payments (Stripe, OpenPay, bank agreements, OXXO)
- Single citizen account (digital citizen file)
- Appointment scheduling
- APIs and webhooks for interoperability
- Procedural sequences (reuse documents across related procedures)
- Document verification with AI
- 24/7 availability

**Statistics**:
- 1M+ citizen users
- 800+ digitalized procedures
- 94% client satisfaction
- 100+ government agencies using the platform

**Common Use Cases**:
- Tax and service payments
- Business licenses and permits
- Construction and land use permits
- Vehicle registration and driver's licenses
- Social program applications
- Educational scholarships
- Public service requests

**Pricing Plans**:
- Free: 1 procedure, 100 citizens/month
- Essential: 1,000 citizens/month, basic features
- Pro: 3,000 citizens/month, e-signature, citizen accounts (most popular)
- Premium: 5,000 citizens/month, WhatsApp integration, full features

### 2. signum - Digital Office Documents
**URL**: https://civica.digital/signum

Cloud platform for digitalizing government office documents (oficios). Enables design, collaboration, e.firma signing, and document management.

**Key Features**:
- Document design and collaboration
- e.firma digital signature
- Eliminates paper and shipping costs
- Secure document storage
- Inter-agency collaboration
- NOM-151 and ISO compliant

**Benefits**:
- Reduces operational costs
- Speeds administrative processes
- Implements zero-paper policies
- Strengthens document validity and security

### 3. Chatbots with Artificial Intelligence
**URL**: https://civica.digital/chatbots

AI-powered chatbots for automated citizen service through WhatsApp, Facebook Messenger, and web plugins.

**Key Features**:
- 24/7 automated responses
- Natural language processing
- No-code conversation builder
- Integration with government systems and databases
- Transaction automation (reports, payments, procedures)

**Use Cases**:
- Citizen service reports (Sam Petrino - award-winning bot)
- Payment collection and receipts
- Digital procedures
- Social program enrollment
- Information queries

**Notable Implementation**:
- Sam Petrino (San Pedro Garza García): Winner of National Transparency Innovation Award 2020
  - 44,900 reports in 12 months
  - 91% user recommendation rate
  - 88% general satisfaction
- AFG Coahuila: 58,432 users in 2023, 90% excellent service rating

## Additional Solutions

### AI Solutions for Governments
**URL**: https://civica.digital/soluciones/ia-inteligencia-artificial-para-gobiernos

- Voice and chat AI for citizen service 24/7
- Automatic document verification (saves up to 80% time)
- Generative AI for creating resolutions and reports using government regulations

### Other Services
- Digital transformation acceleration programs
- Custom software development
- Open data platforms
- Citizen participation platforms
- Transparency and open government solutions
- Partner program for resellers and integrators

## Technology Stack

**Infrastructure**:
- Cloud-based (AWS)
- SaaS delivery model
- RESTful APIs for integrations
- Webhook support

**Security & Compliance**:
- NOM-151 compliant (electronic signature)
- SAT e.firma integration
- GDPR/data privacy standards
- Encrypted data transmission
- Secure document storage

**Integrations**:
- Payment gateways: Stripe, OpenPay, SPEI, cash payments
- Government systems via APIs
- SAT (Mexican tax authority) for e.firma validation
- Database and legacy system connections

## Notable Clients

**Government Clients** (100+ agencies):
- State Governments: Baja California, Baja California Sur, Coahuila, Nuevo León
- Municipalities: Hermosillo, Guadalupe, Monterrey, San Pedro Garza García, San Nicolás de los Garza
- Federal agencies in Mexico

**International Organizations**:
- CAF - Development Bank of Latin America
- World Bank Group
- Inter-American Development Bank (BID Lab)

## Awards & Recognition

- **Llama Impact Innovation Award** (Meta, 2024)
- **Las 100 PRO 2024** - Most Influential Latin American Companies
- **100 Innovadores América Latina 2024** (Bloomberg Línea, Dec 2023)
- **Premio SIGA** - Innovation and Open Government Award (2023)
- **TOP 100 Startups México 2023** (Forbes)
- **Premio a la Innovación en Transparencia** (INAI, 2020) - for Sam Petrino chatbot

## Recent Milestones (2024)

- Investment from Fondo Córdoba Ciudad Inteligente for Argentina expansion
- Continued expansion across Mexican municipalities
- Launch of AI-powered solutions for document verification
- 5 years of urbem platform (2019-2024)

## Key Statistics

- **Founded**: 2015
- **Years of operation**: 9+
- **Citizen users**: 1,000,000+
- **Digitalized procedures**: 800+
- **Government agencies served**: 100+
- **Client satisfaction**: 94%
- **Geographic reach**: Mexico and expanding to Latin America

## Impact & Benefits

**For Governments**:
- Increased revenue collection through easier payment access
- Reduced operational costs (paper, shipping, physical infrastructure)
- Improved transparency and reduced corruption
- 24/7 service availability
- Better citizen satisfaction metrics
- Faster administrative processes

**For Citizens**:
- Access services anytime, anywhere
- No lines or unnecessary travel
- Faster response times
- Digital document storage
- Simplified procedures
- Better user experience

## Resources

**Website**: https://civica.digital
**Contact**: https://civica.digital/contacto
**urbem Product**: https://civica.digital/urbem
**signum Product**: https://civica.digital/signum
**Chatbots**: https://civica.digital/chatbots
**Solutions**: https://civica.digital/soluciones
**Blog**: https://civica.digital/blog
**Client Stories**: https://civica.digital/historias
**Webinars**: https://civica.digital/webinars
**Partner Program**: https://civica.digital/partners

**Free Trial**: https://civica.digital/urbem/lanza-tu-primer-tramite
**Schedule Demo**: https://civica.digital/urbem/agenda-demo
**urbem Login**: https://app.urbem.digital/

## Company Information

**Legal Name**: Cívica Digital S.A.P.I. de C.V.
**Type**: Private technology company (GovTech)
**Headquarters**: Mexico
**Markets**: Mexico, expanding to Argentina and Latin America

## Terminology Note

**Important**: Spanish UI terms differ from English code models:
- "Departamento" (UI) = `Service` (code) = Organizational department
- "Servicio" (UI) = `Procedure` (code) = Citizen-facing procedure/service

This distinction is critical when discussing the technical architecture.

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Last updated: January 2025
For the most current information, visit https://civica.digital